Refund and Returns Policy


1) The property known as ‘Apt AB, Varandas do Mar’ (‘the Property’) is offered for holiday rental subject to confirmation by the Owners to the renter (‘the Client’).

2) To reserve the ‘Property’, the ‘Client’ should complete and sign the booking form and return it together with payment of the initial non-refundable deposit (25% of the total due). Following receipt of the booking form and deposit, the Owners will send a confirmation as the formal acceptance of the booking.

3) The balance of the rent together with the security deposit (see Clause 5) is payable not less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation is cancelled. The ‘Client’ will remain liable to pay the balance of the rent unless the Owners are able to re-let the ‘Property’. In this event, Clause 6 of these booking conditions will apply. Reservations made within eight weeks of the start of the rental period require full payment at time of booking. 

4) Any additional chargeable expenses arising during the rental period should be settled with the Owners as soon as the rental period ends.

5) A security deposit of £150 / €200 for each rental period is required in case of, for example, damage to the property or its contents. However, the sum reserved by this clause shall not limit the ‘Client’s’ liability to the Owners. The Owners will account to the ‘Client’ for the security deposit and refund the balance due within four weeks from the end of the rental period.

6) Subject to Clauses 2 and 3 above, in the event of a cancellation, refunds of amounts paid will be made if the Owners are able to re-let the ‘Property’, and any expenses or losses incurred in so doing will be deducted from the refundable amount. The ‘Client’ is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc., since these are not covered by the Owners’ insurance.

7) The rental period shall commence at 3.00pm on the first day and finish at 10.00am on the last day. The Owners shall not be obliged to offer accommodation before the time stated and the ‘Client’ shall not be entitled to remain in occupation after the time stated. 

8) The maximum number to reside in the ‘Property’ must not exceed 6.

9) The ‘Client’ agrees to be a considerate tenant and to take good care of the ‘Property’ and to leave it in a clean and tidy condition at the end of the rental period. The Owners reserve the right to make a retention from the security deposit to cover cleaning costs if the ‘Client’ leaves the ‘Property’ in an unacceptable condition. The ‘Client’ also agrees not to act in any way that would cause disturbance to those resident in neighbouring properties.

10) The ‘Client’ shall report to the Owners without delay any defects in the ‘Property’ or breakdown in the equipment, plant machinery or appliances in the ‘Property’ and arrangements for repair and/or replacement will be made as soon as possible.

11) The Owners shall not be liable to the ‘Client’:

For any temporary defect or stoppage in the supply of public services to the ‘Property’, nor in respect of any equipment, plant, machinery or appliance at the ‘Property’.

For any loss, damage or injury that is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owners.

For any loss, damage or inconvenience caused to or suffered by the ‘Client’ if the ‘Property’ shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owners shall, with seven days of notification to the ‘Client’, refund to the ‘Client’ all sums previously paid in respect of the rental period.

12) Under no circumstances shall the Owners liability to the ‘Client’ exceed the amount paid to the Owner for the rental period.

This contract shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England. 

Please note that these bookings conditions will be included on our confirmation statement.